• If you are new client, fill out an application for assistance here. After submitting your application, refer to the email address used for submission to create a login for an appointment.

• If you are a returning client, log in to your client portal here. After logging in, select the appointment type, day, and time of your desired appointment.

Still need help? Visit our appointment informational pages for further instructions!

• New Client Instructions

• Returning Client Instructions

If you are a new client, please bring:

• Photo ID and Social Security card for yourself and your spouse

• Proof of income for the entire household: Pay Stubs, Award Letters, Bank Statements  

• Social Security card OR Photo ID for EVERYONE over 18 years old in the household    

• Date of birth/ages/relationship to you for ALL people in the household    

• Proof of Home address: Electric, Gas, Water Bill, or Rental/Lease Agreement    

• List of monthly bills for the entire household (medications, utilities, insurance, car payments, etc.)    This is to help you complete your application.

If you are a returning client, please bring any documentation that was required at your last appointment. If you do not provide missing information after 2 appointments, you will not be allowed services until the information is received at StreetWise in advance.

• You will receive confirmation text and email after your appointment has been successfully booked.

• If you are a new client, please log in to your client portal to finish filling out additional forms and upload any documentation needed 72 hours BEFORE your appointment.

We understand that things happen, and sometimes you cannot make it. Please cancel your appointment by following the steps below:

• Log into your client portal

• Select appointment history at the top

• Find the appointment type you would like to cancel on the left hand side (Mobile Food, Weekday, Working Family)

• Click “Cancel” next to the appointment date you would like to cancel

Please cancel your appointment 48 hours before your appointment time, to avoid a No Show Penalty.

Please notify us by cancelling using one of the 3 methods above, then making a new appointment in your client portal.

If you did not cancel your appointment using one of the 3 ways above 48 hours before your appointment date and time, you will lose all services for 12 weeks, that includes two weekday and one Mobile Food Pantry appointment.

You can schedule a Weekday appointment with StreetWise every 6 weeks. You may also qualify for the Mobile Food Pantry held monthly. There must be at least 2 weeks between scheduled appointments to qualify.

We answer phones Monday, Tuesday, or Thursday from 10:15am-2:00pm.

If you are having trouble getting ahold of us by phone due to busy lines, please try making an appointment here online! If this is your first time, please fill out an application for assistance. If you are a returning client, please login to your portal here.

If you missed your appointment without cancelling 48 hours before, you will receive an email and letter notifying you that you will not be able to receive services for 12 weeks.

Weekday appointments may be made every 6 weeks. Aside from food, you can receive support from our Client Advisors, visit Cedar’s Closet for clothing, and Heaven’s Grocery Store for additional essential items. Mobile Food Pantry is one Saturday a month (depending on the holidays). This is a drive-through service providing food only while staying in your car. Our volunteers will be there to load your trunk.